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  • ordered 2 cheeseburgers, was served something without cheese that wasn't a burger. Told them repeatedly (3x) this order was wrong, but was ignored. Its forgiveable to get an order wrong, its not forgiveable to insist the wrong order was right, while holding a receipt as evidence. Received two disgusting, inedible loose meat sandwiches for $27, instead of cheeseburgers. Had to throw out the order, it was revolting. I contacted Harvey's customer service, and they did not respond. I wrote them an angry email complaining they didn't respond, and then they did send a desultory, useless reply. At that point, I was no longer interested in getting any kind of resolution. I don't eat at Harvey's anymore, and I hope this location specifically closes and the location repurposed to better use. I think this was an outrageous ripoff and 100% their fault.
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