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  • I set an appointment to have my brakes done, both axles. I dropped the car off at 9:30 and told it would be 4-5 hours to complete. After calling numerous times without being able to speak with a person, on my last call, I told the person I would wait on hold to speak with the SA. I was told that my vehicle would be ready in about 1 hour (this was at 2:30), since the vehicles ahead of me all got behind finishing up. When I arrived at 3:30, the car had been ready since 3, no one called me to advise it was early. They only did one axle, since the front pads were still at 50%, good for another 50K miles. So it took them 5.5 hours to do one only axle. Good thing I got there on time at my appointment in the morning, or I would have been w/o my vehicle all day and not been able to work, since I drive for Uber. If the work had been finished in 4 hours, I would have given 4 stars, but I expect reliability from a workplace and I don't think I got that today. It should have been better. I've been to the Chandler location in the past and it's about the same there. Mediocre.
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