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  • We asked the company to give us an estimate for a replacement HVAC unit. They are the only representatives for Bosch here in Arizona. Jason came out to give us an estimate. He was caught by surprise when they had given us an estimate by email, and he had to notch down his estimate by about $200. He worked on upselling by wanting to add Aeroseal into the bid. But that's okay, I understand that. The verbal bid itself was very competitive. HOWEVER... Jason said he would email me that very competitive bid, and he confirmed my email while sitting in front of me. Never got it. I emailed him from my email to his email on his business card, confirming that he would send the bid. Never confirmed my email. Never sent the bid. We were called by Orangutan to confirm my email. Since I had already sent my email, I did not return that call. I figured that if they are professional enough, they should be looking at their email. Nope. Never received the bid. Never received a follow-up phone call to see if we would act on the bid. And after all my research on this site, BBB, and Angie's List, I think the grand majority of the sentiment is that they do not have customer service as a priority. So we will not be using Orangutan for this project or services.
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