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  • Heritage Village is a beautiful facility. But while their website claims that they offer memory care services for patients with Alzheimer's disease, their staff is not not properly trained or capable of providing sufficient care for people who are suffering from late stage Alzheimer's. Our family has had an awful experience with Heritage Village-- if you're looking for a facility that is able to care for a late stage Alzheimer's patient, this is not the place. Instead of letting my Mom know that they couldn't provide the care that my grandfather needs due to his late stage of Alzheimer's, and asking her to find a different facility that is a better fit for him, they had him transported and "dumped" at the local ER in his pajamas. He did not have a medical emergency that needed to be addressed--they just didn't want to deal with him. He was in the ER for over 36 hours before he was transferred to a nursing home with an Alzheimer's unit. Jennifer, the director of the facility, would not return my mother's calls, and my grandfather's case worker had to call three times before she demanded to speak to this woman and finally got a call back. Alyssa, one of my grandfather's caretakers, was incredibly rude to my mother on three occasions-- if she speaks to a resident's family member like that, how does she treat the residents? My mother has been an ICU nurse for nearly 30 years, and she has never been rude to any of her patients' family members. She did not deserve to be spoken to in the manner that she was. Heritage Village may be a great place for older senior citizens who are no longer able to live alone, but it is an awful place for late stage Alzheimer's patients. This facility accepted my grandfather as a resident less than a month ago knowing his current condition. The last few weeks have been a nightmare for my family, and I am incredibly saddened that my grandfather has not been treated with the compassion and respect that all elderly people deserve.
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