We went on a CAVS playoff night during the week. Called ahead and asked if there were tables available. They said yes, so we arrived 10min later. We were seated right away. Busy, but not packed by any means. Sat for 10min wondering if we had a waitress. Finally showed, took drink orders and they arrived, now 20 min into it, gave food order. Then we sat, and sat, and sat. At 50min I asked waitress what is the update as tables around us who arrived after us were getting food-she snapped, told me to talk to the manager. I said, ok-bring manager over. Food arrived before manager. I tipped waitress $20 on a $33 order out of an act of kindness because she was trying. The snap was hopefully just the overwhelmed moment.