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| - Overall, Big Boy Movers was a Big disappointment. This was the first time we had hired movers and so really didn't know what to expect. Big Boy was a last minute alternate as our first choice didn't respond to the request through Hired Helpers and our move date was only a few days away. So really, we were kind of stuck with Big Boy without having a chance to thoroughly vet them beforehand.
Our moving scenario was that Big Boy would help us load up a Uhaul in AZ, then we'd drive to our final destination where other movers would help us unload and put away. We paid the same hourly rate to both sets of movers and so we wanted to see how both performed before writing this review. I'll preface that we understand unloading is easier than loading and so have kept that in mind with our judgement; however, the difference between the 2 was night and day. It was literally the equivalent of an NFL Team playing against a Pee-wee football squad without a coach. I'll describe in detail.
First of all, Big Boy sent us movers that we could tell right away, had little to no experience on the job and looked like they had just graduated high school. Nice boys, but all 3 of them were so new that they didn't even know where to start. They couldn't even get the Uhaul latch undone without being shown how. After an hour of little-to-no progress being made, my husband had to get involved if we wanted to get the truck loaded this decade. It ended up taking almost double the time we had originally planned on, furniture was broken (which we still haven't heard back from them about), the Uhaul was poorly packed, my husband nearly had heat exhaustion, and the worst part was, there was still a lot left to be done. We just didn't want to keep them on the clock as they had clearly run out of steam and weren't adding any value. One of the kids was laying on our floor talking on his phone at that point. We ended up having to have friends and family come help us finish the next morning so that we could keep to our schedule.
Now, contrast that to the movers at our destination, who, without any guidance had a third of the truck unloaded before my husband even got out of bed to come see if they needed help (we were staying at a nearby hotel). They proceeded to unload everything quickly, knew exactly how to get large items through a door (without damage), were experts in putting together furniture, and, most importantly, finished on time. They even knew how to operate a Uhaul latch .
I could go on and on detailing all the differences between the 2 but I think you get the point: stay away from Big Boy Movers. There are much, much better alternatives out there for the same price. Do your research.
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