I'd never been to Vegas before so my friend planned the trip and booked three nights at the Elara because she had stayed there before and apparently liked it enough to go back. After our stay, however i dont think she will ever be going back there.
Everyday we were having to call the front desk to request for more towels and pillows, since they wouldnt replace them. We went to pool parties during the day and all came back wanting to shower, some girls slept on the couch and there wasnt enough pillows etc. (not a big deal). But after calling multiple times (each day was the same thing) the hotel wouldnt send anybody up with anything and we had to start using face towels to shower! After begging the employees they said that they had noted that we had 20 people in our room and not to bring up anymore extra towels and pillows!! We had some friends who met up with us in our room at one point so we would all go out together but regardless we should be able to have as many pillows and towels as we need, right?! I mean we are paying a lot for the room. Even when the electricity went out in the room and we called for someone to come a fix it, it took two calls before someone finally came up. It was ridiculous! The room was nice and I enjoyed the projector screen in our room but the service was awful. I would never go back to this hotel. Very disappointing.