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  • I mean, I know working at a cvs in a college town can be pretty challenging. I'm sure you deal with a lot of people who are rude to you and I get it, however, you can't just treat people with disrespect for no reason. I came to this CVS to get a few makeup essentials I needed. Found everything very easily, and went to the front to get checked out. There was not a single employee to be found up front, so I made my way to the back checkout counter, and there was a woman standing behind the counter. As I walked up she looked at me with a dirty look, and said "can I help you?" I said "yeah I just want to check out" and she proceeded to very rudely point out the self checkout station right next to the counter. This irritated me, but I said ok, and proceeded to check myself out. I scanned all of my items, and wanted to pay, but couldn't figure out how to pay with cash (hence why I dislike self checkouts) she comes over to me and VERY rudely displays the sign that says "card only, no cash" now, I didn't see this sign, it was early in the morning, brain might not have been functioning properly, but this woman used hand gestures like Vannah White to display the very obvious sign that said no cash. I was heated at this woman's actions. I said "well thanks for making me feel f***ing dumb" and then she said with a very irritating smile "well, I can check you out over here". SERIOUSLY?! WHY DIDNT YOU JUST CHECK ME OUT IN THE FIRST PLACE?! She then rings me up, I'm livid at this point doing my best not scream at her, and she's attempting to make small talk. "Did you find everything ok?" "Is there anything else I can do?" All while keeping that smug smile and tone. I bit my tongue and didn't say anything, and then when the transaction was done she said "I apologize for the confusion" Ok. Confusion. YOU MADE IT CONFUSING. YOU HAVE TERRIBLE CUSTOMER SERVICE. YOU WERE RUDE AND ITS NOT EXCUSABLE. You're the same people who want $15 an hour, yet you can't even do the simple job you are given. CVS, check your employees, KATIE was this woman's name, and I won't be returning to your location, regardless of how convenient it may be, because of KATIE. Thanks for nothing.
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