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  • I don't go to Cleats expecting a quiet atmosphere, low key/sober clientele, or even the best food in town. I go for the wings, the potato skins, and even sometimes for the basketball. But, my list trip to Cleats will really be my LAST. My friend and I went in, sat down- it was a reasonably steady Wednesday night. But, nothing too crazy, so we ordered. Few waters and looked at our menus. 20 minutes later, our waters came. Our server apologized for the delay and took our order. The server than came back and indicated what I ordered wasnt available, they didn't offer shrimp on their salad. I showed her where in the menu I selected the item from- and she indicated she would "try" to have it made. We ordered 2 salads, 6 wings, and potato skins. 40 minutes later, our food arrived. In total we had already been at the resteraunt an hour, and had only received water. When our waitress came she expressed her thankfulness that we were "patient". After receiving our food (some of which was hardened and cool at this point) we were never checked on, our server returned to the table 25 minutes later with the bill, which didn't include any acknowledgement of our excessive wait. Ive been a server for years. There are so many ways to handle high volume, long waits, and customer satisfaction. Clearts didn't utilize a single one.
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