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  • My husband and I were at the Paradise Valley Mall yesterday, and instead of eating at the food court; we chose Wendy's. This Wendy's is gorgeous aesthetically, all the way down to the couch and fake fireplace! It really gives you that warm and cozy feeling! The food offerings are great too! Not only does it offer all your Wendy's favorites, but they also have fresh baked goods. This includes cookies brownies, pieces of pie, and rolls. Want to spice up the taste of your soft drink? This is the place to do it! They offer coke products, but you can choose a variety of flavors to add, like cherry, peach, orange, raspberry or vanilla. I chose to have my usual ice tea with Splenda while my husband picked Raspberry Coke. It was enjoyed immensely! Both of us ordered our favorite burgers, the baconator. He likes to add tomato and extra cheese. I prefer mine with mustard, ketchup and pickle only. What happens at this point determined the three star rating. His burger did not have extra cheese which of course costs extra. We take the receipt up to the counter and are immediately told that it does have extra cheese. By looking at my burger, we can tell this is not true. My husband goes up to the counter again, and this time he is handed a cold piece of cheese on a disposable tray. He decides to help me eat before returning a third time! This time the manager asks what the problem is. We explain that he added tomato and extra cheese. She says, "did they not add tomato?" If you looked at the sandwich with tomato and the slice of unmelted cheese, the tomato was obviously not the issue. Finally, she put two and two together and remade his sandwich. She also reminded the employees that they cook the burgers to order and gave me a free chocolate frosty for the inconvenience! The bottom line is this Wendy's is classy, but needs to remember the customer is always right!
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