The food is okay although a bit pricey for a "casual" restaurant! What is upsetting is when you get your bill and find a surprise extra charge tagged on your bill! Yes, they have something called a CNF fee. It"s some sort of a concession fee for the restaurant to be annexed to the Sugar Factory store so they sneak in an extra 3.5% of your total bill. We asked the manager why this is not posted anywhere, on the menu or why couldn't the waiter have mentioned it before taking our order?! The manager couldn't explain his way out of it - it was pathetic! So if the waiter is looking for his tip - it was absorbed in the CNF fee that we had to pay. Perhaps he should complain to his boss! We do not recommend anyone to come here to eat unless you support paying extra BS fees!!! :-((