If I could give 0 stars - I would!! 45 min wait for check in. No apologizes. Villa was so far away from the main hotel. Villa was big but outdated. It had a mildew smell. The toilet in the master bathroom ran the whole time. The towel rack broke in the master bathroom also. No bowls for mixing anything. No cookie sheets to go in the oven. No dish towels for the kitchen. The fridge was big but froze the food. The pool for the villas was tiny and the cement was so hot that it burned your feet getting from the chair to the pool. On day of check out had Hilton knocking on our door asking when we were planning on checking out. Check out was not till noon. Have never been asked this in all my life. We are Hilton Honors members also.
No discount for any inconvenience. We will never stay at this Hilton again! Big waste of money, we should of stayed at the Biltmore.