The facility itself is not too bad. I've rented better storage units and I've rented worse. This one is just right down the middle.
What I did not care for is the fact that Insurance is mandatory (which I can understand), but they make you get their insurance without the option of looking to get your own.
Secondly, I had to buy this stupid little key lock for $17 that I am now stuck with because I have yet to find another storage unit that uses the same kind of lock. They would not allow me to use my own pad lock (frustrating).
The staff was friendly enough, you can tell that they're used to dealing with tough patrons as they all have a defensive attitude towards every guest. I guess that comes with the territory I suppose.
All-in-all it was not the best experience I've had with storage units. Especially considering the fact that they only have 1 rolling cart to assist with moves. They need to rectify that.