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  • As you can tell from my previous review I loved them when they first opened and sang nothing but praises for them however, this has changed drastically. I typically went every 4 to 6 months for various services and even brought my daughter's here for their hair. As they started getting busier the customer service started going down hill, I'd have to wait half hour to an hour past my appointment time to be seen (once fine, regularly not ok), would say she'd check her book and call me back with an appointment time but never did so I would have to follow up, etc. Then one day I had an appointment at 11, Liz wasn't at the salon when I got there. The ladies there kept trying to call her and see where she was and finally at 11:30 she called them and said she thought the appointment was at noon so she was on her way. I couldn't wait so I told the lady at the counter Liz would need to call me to reschedule. She never called to reschedule, never even reached out to apologize. I haven't been back since.
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