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  • Last time 3 years ago, I switched from Samsung to iPhone, and this store was good. They hunted for discounts, made my iPhone work with emails and helped me through the settings. This week, it was unsatisfactory. The gals staff were kind and tried to be helpful, yet the manager terrible - putting the front-line employees in a bad position,. Their system was down, he would make zip exceptions to some of the add-on charges (e.g. switching for accessories, which they make a fortune on), Mr. anonymous manager appears to have been a jerk. I have been with Sprint forever - absolutely zip recognition of this...over any new Sprint customer walking in off the street. No deals, no discounts, no nothing. I did get the new iPhone and for that, they charge the phone cost plus an upgrade fee for doing zip. This is a busy store so I guess they don't care. Do NOT trust that when you walk in to upgrade switch everything on your old phone to your new phone, absolutely not true. Sprint is huge so I guess they don't care. Sprint service is reliable, I should be very happy for this fact! I can't imagine the Sprint big guys even look at yelp reviews.
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