I was so excited when I found this place! The first time I went is was amazing! The next time - it was okay. Then the next time - so so. The next time...I didn't think I'd come back. I am thinking of giving them one more try today which is why I found myself here.
The Good: The organic grass fed beef! The flavor of the burger is really good. The fries are better than In-n-Out but you really have to eat them quickly or they get very mushy. Not so good when you take them to go and eat them 5 minutes later. The shakes are great! The new style soda machine is a nice touch with all the flavors.
The Bad: The bottom bun gets mushy from all the juices and the buns tend to be greasy. Sometimes the burger is poorly put together so that it looks sloppy and is harder to eat (lack of training probably). When I have gotten the food to go, by the time I get home (I live 3 blocks away) the bag has become greasy and gets on my car seat. They really need to fix this - wrap the fries or?? The iced tea in my opinion is just gross. It is so far out there with the cinnamon that they really should have another choice that is more plain for those of us who aren't into cinnamon flavored iced tea. Iced tea is all that I drink when I'm out and I can't get a drink when I'm there :(
There is no music in the place - something would be better than the silence I've encountered in there. Customer service - I'm okay with it, nothing special. I agree with some of the other posts - they seem a bit forced and uncomfortable. I'm not sure why - maybe lack of training and experience. Maybe they will get better at it.
I'm not sure that they are better than Smash burger or In-N-Out. We'll try them one more time...