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| - The only reason I'm writing this review is because their service has definitely declined recently. A few of us went in 45 minutes before Iftar. The two of us that had arrived placed our order and told the server "please come back when our other two friends arrive to take their order as they are fasting as well". The other two came after ten minutes and the server was no where to be seen. She never checked up on us even once until one of us had to get up physically and ask them to take the orders. The fact that we had arrived 45 minutes early, yet the server didn't have the courtesy to check back even though we mentioned we were fasting is a bit ridiculous. At this point, two of us received our food and the other two didn't get served until 9:30 HALF AN HOUR AFTER IFTAR EVEN THOUGH WE CAME EARLY???? They didn't even seem apologetic and we literally had to get up two times to say "hey we're fasting can you guys see where our food is". The fact that they prestige themselves as a halal restaurant yet they couldn't even offer a glass of water or an appetizer (like other restaurants definitely do if their service is slow (read: bad) was highly disappointing. I've been to a plethora of restaurants in the GTA and I've never felt this way before. I get that it's a lounge and it's meant to be laid back and laissez faire, however, I feel that that should not take away from the professionalism and customer service of the restaurant. In addition, we had like three servers, which isn't what you expect in a "higher end" kind of place. It kind of felt like everyone was all over the place and could not care less about the customers. This kind of attitude is okay for the shisha lounge area, but I don't believe it's suitable when you're actually there to dine and sitting in the dining area. At the end of it, we had all paid our bills and didn't receive a receipt - at which point we realized we all paid a lot. Between the four of us we paid around $140, which didn't make sense considering the food and shisha we got. We decided to do the math and realized that we had all been overcharged. At this point, I decided to call them and let them know, but the "manager" gave me attitude, instead of being apologetic. We trusted them enough by not asking for a receipt, yet we felt like they exploited us. They charged us 15% gratuity on everyone's bill even though it was four of us - on top of which we also tipped. The biggest issue here is not about the few dollars in change, it's about principle. The server should have at least let us know before charging us for gratuity that is supposed to be charged on five people or more (so the guy on the phone claimed) WE WERE ONLY FOUR. I'm sure the server could count to four lol. On top of that, the service was way below average so we were nice to even give a tip. At any restaurant I've been to, they let you know beforehand about gratuity, instead of just charging you. We weren't even supposed to be charged it....
That being said, the shisha was good, so no complaints there. I would only recommend this place for shisha, not for food. The management should really think about creating some sort of an organized structure, instead of being so laid back in their customer service and attention to detail while charging people.
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