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  • It pains me to have to write this review after how happy I was to have found such an amazing grooming salon for my two pets. Chuy, my Lhasa Apso, suffered a scrotum rash after being groomed here. He was constantly licking his testicle area when he returned home and his behavior and demeanor changed drastically, which required us to have to seek veterinary attention for him. I reached out to the owner through telephone (I suffered an ankle fracture recently so I was unable to go to the salon in person), and the reaction I received from Misty I feel was nothing short of an emotionally-charged rant. She proceeded to say my dog's injury was in fact MY fault. She went on with what seemed to be a string of very judgmental comments mentioning the state of my dog's hair at the time (quite matted if I may say so, hence the purpose of the salon visit) and she accused me of not taking care of my dog and said she was "frustrated" with me (not professional). I was unable to speak first off because I continued to get interrupted by Misty and secondly because I was utterly floored by the situation. She went on to ban myself and my dog from her salon. Umm really? Wow.. what did I DO? She never apologized for the injury either. Misty acted neither professionally, calm or kind in handling my dog's injury. I don't know how there exist business owners that treat paying customers this way. I'm really in shock and disbelief. I wish Misty the best and hope others can have a more pleasant experience than my Chuy and I did. But as for me, I'm going to have to pass..
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