Being the only boba place in the mall, there's no competition which makes it so busy. I got my regular My Thai drink and it didn't taste like Thai tea, it tasted like milk. The boba was super soft and sticky, better than being hard but still not ideal. Lots of choices for drinks and add ins and it's honestly overwhelming. It's expensive too for the size and quality of drink. I wish more boba places would open in Scottsdale so I could have a choice, but for now I'll have to venture to the south east valley for better places.