This place is always busy so be prepared to wait a long time before being attended to. Also, they have NO sense of customer service...they are not rude, they just don't speak the language of customer service. But that doesn't matter because you will be satisfied with their fresh baked bagels, donuts, and other pastries.
What I hate about this place though is their outrageously overpriced sandwiches. They charged me over 7 dollars for some veggies and a piece of cheese on a piece of bread...no discount for vegetarian! Next door Blimpies is a better lunch option, by far.
The environment is not very inviting.