If I could give no stars I would. 4 days old daughter was poked twice by an idiot lady. First warmed a foot and decided that wasn't the foot to extract the blood. So instead of waiting to warm the foot she wanted to poke she poked once and surprise surprise couldn't get enough blood. Round two poke and surprise surprise she thinks she has filled her vial needed for the test. My husband and I both express that we do not feel it is enough. Dr just called and confirmed couldn't get results because the idiot lady didn't get enough to run the test. Now anxious parents have to wait all weekend long to find out if my not even week old is improving. Stay away from this place! Girl in the front checking in with long red hair is great though. She is the star that I could rate.