I bought a pair of Kodiak boots from Trove in November and recently noticed the stitching had come undone around the heel. As I'm registered on their list, my receipt was on-line for them- good thing too since I couldn't find it!
The manager was uber helpful, she switched the boots for the same pair and took the damaged ones back! I thought I'd have to deal with Kodiak myself since it seems like a defect of the boot... but Trove took that on for me. Great customer service!!
(and yes, the store is pricey- but the shoes are quality and unique... as too the amazing selection of jewellery.)
I recommend getting on their email list to catch the DEALS! And if you are needing a gift in a pinch, for a gal,- go to Trove you'll not leave empty handed and no doubt your gift will win big grins!