I've heard people knock this place and I just don't get it. They have great food and great management that is always in the floor helping and greeting customers. Here's my advice if you want a good time here...
When you get in place you reservation for how many people. If you have say two or four then try to find a spot at the bar to sit and wait. This really makes the time fly by. If bigger go outside and wait. You'll be miserable sitting in their little waiting area.
When you sit down order steak! It's a steakhouse so let them feed you what they serve best. If you're a drinker order a short glass of beer. It's cold but I feel their tall beers I can never finish because they get warm. Bread is excellent and sides are delicious. Steak is always phenomenal.
I think people come here expecting a fancy top notch steakhouse but you can't expect that from here. But I am very pleased, and full when I got there.