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  • If I could give Signature Desserts 0 stars, I would. We entered into a contract with Signature Desserts for a two-tier decorated wedding cake, two half sheet cakes, and eight dozen cookies pick-up 10/24/14, one day before our wedding. On 10/24, we arrived at the bakery to find a very poorly decorated cake. The cake was supposed to have a piped or printed rice paper monogram on the top layer. Instead, it had the letters in crooked, rolled fondant that looked like play dough. In response to my dissatisfaction, the decorator said she would fix it with a printed rice paper monogram. Instead of using the electronic copy I emailed the bakery, she made a copy of a copy of the monogram, printed it on rice paper and carelessly cut it out and put it on the cake. The ragged edges were visible, and I again shared my dissatisfaction. In response, she said she could put a "delicate" border around it to hide the edges. Instead, she comes back with it framed in a crooked, thick birthday-cake like border. At this point, I was now behind schedule driving two hours to my wedding destination to decorate before my rehearsal, so in spite of my dissatisfaction, I had no choice but to take the cake as-is and left. In the interim, however, another bakery assistant mentioned that she scored our sheet cakes to 50. I had emailed and called the bakery asking that they be scored to 40. So, we had to ask the assistant to smooth and rescore our sheet cakes. Distressed, I failed to check our cookies, which I later learned were not as ordered. We ordered 8 dozen sugar cookies with white icing and pink sprinkles. Instead, we received cookies with pink and white sprinkles, much less fancy/professional looking than ordered. Dissatisfied with my experience, I called the bakery on my drive to the wedding destination seeking to speak with the owner Linda. I was told she was not in yet but would be shortly and would return my call upon arrival. Linda did not call. I had to call her over an hour later, at which time she told me she heard I was unhappy and would not deal with me as an emotional bride now and would work with me after the wedding. To date, we have not resolved the issue, as Signature Desserts only offered a small refund.
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