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| - I've come here twice. Both times the vet tried to up-sell lots of tests and prescription pills.
The first time I thought they really were recommending what is for the best- and I actually did get the Xrays that they advised, though I had them done at a different vet's office, because it was significantly less expensive. (Those xrays didn't explain any of the problems either). The 2nd time, when I brought a stray dog in that looked significantly underweight. The vet said she could feel the dogs liver... and as she began to explain the next part she hid her hands in her pockets, a classic move made by a person when not being forthcoming, and said it could be a mass, but it could also be because the dog is skinny. She said the dog looked pretty good other than that and she'd write up a action plan for getting the dog back in good health. She then left and sent in a tech with a itemized bill for blood work and shots over $500 worth.
I then attempted to clarify what I came in for. I wanted to know the dogs health, if the dog appeared neglected or sick and what to do to help the dog gain the weight back. I wanted to know roughly how old the dog was, and what I could do to help the dog get healthy. I've never owned a dog before. I also said, I noticed the dog seemed stiff and I could hear her joints pop when she moved sometimes, and I would like information that could answer questions like, Should I give the dog glucocamine?". Is it an injury or just because of the age? The tech left to speak with the vet again, and then returned and said, the vet says the dog is about 5, though we can't really confirm that. Here is the Prescription she wrote up.
At this point, I was very aggravated. I exclaimed that I wanted information, dietary advice. My main concern was that the dog was underweight due to lack of food. I want to know things like what type of food is best to help the dog recover. I've NEVER even had a dog before, which I said when I made the appointment and stated several times throughout the appointment. The tech looked baffled, and I told her that I was not going to return to this clinic ever again. I went to pay and I told them that I felt swindled. I explained that I still didn't even have answers for simple questions on what type of food is best to feed an underweight dog, and I didn't understand why their office couldn't give basic care advice and instead just kept writing up quotes for tests and drugs.
At that point the tech came to the front and said she talked to the vet and the vet wanted me to have a handout about arthritis. I admit, I sarcastically thanked her for giving me information that I could have easily looked up myself online, and explained that now I still need to look up dietary information online and I think it's ridiculous that I should have to do that when I just paid $50 to talk to a veterinarian and have the dog examined.
I left promising to contact the Better Business Bureau. Which I probably will do.
I'm just at a point in my life where I'm sick of not getting what I pay for. Is anyone with me on this? It's like I can even by an f%#^$^% sweater that won't unravel in a month because everything is made in China by 5 year olds, I buy used cars around 60,000 miles, because new cars are put together so shoddy that used cars with that kind of mileage already have new transmissions and alternators and starters... The repairs are better quality than what you actually get when you buy the car, unless you get a mechanic that insists that you have replace a $500 part in order to fix a $200 part, when 3 other people gave you quotes that didn't include that repair- or an electrician that insists the lighting in your business needs to be replaced or the lights aren't going to turn on, but when they find out that there isn't anyway to authorize that type of repair a miracle from heaven unfolds and the lights magically work once again.
Here's the truth people. Everyone's out to get your hard earned money, and few ever offer quality service or merchandise in return.
This veterinarian could have given me some advice like, since she's under weight you might want to feed her a puppy kibble or some wet food, or increase the portion- and also it wouldn't be a bad idea to do some blood work to see her overall general health. I could respect that, but not offering any advice on the animal whatsoever except for the tests and drugs, seems a bit ridiculous. And if they can't tell me anything about the health of the animal without the tests, then someone explain to me WHY ON EARTH THEY ARE ALLOWED TO PRESCRIBE DRUGS? If you are that clueless as to the health of the animal without your $500 full work up, then how can you in confidence recommend $50 worth of prescription drugs?
The only redeeming quality that I have to mention about this place, is the techs are nice and friendly.
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