| rev:text
| - So I had my holiday dinner here last week with a group of 9 friends. A girls night if you will.
I would give this place 3.5 stars if I could but Yelp doesn't do partial. Loss of stars because of customer service. Kind of disappointed by the difficult reservation process and service my friends and I experienced this time. A real shame because I really loved my first visit. Maybe it was just due to the holidays and they are still adjusting/training people?
Anyways, I went to the restaurant to inquire about group bookings a few weeks ago since I was in the area. They don't take phone reservations for groups of more than 8 people. One of the staff wrote down the email I was to contact, which ended up being wrong. Granted, this was corrected and then forwarded to the right person. However, I was then given a PDF file to fill out for group bookings. Okkkay. Except beware the non-refundable $500 deposit charged if you decide to cancel within 72 hrs of reservation. They also charge 18% tip for groups too, but that's the norm. For cancellation deposit though, I just don't like having a policy like that over my head that allows little leeway. I've been to many high end dining restaurants and I have to say, this is the first I've seen such a high $$ charge for cancellation policy. Even my friends were shocked by it.
Now, back to the form. Filling the form online is difficult, since you also have to sign it. Meaning, I have to print out the form, fill in info, scan and email it to myself. From there, I forward it to the booking rep with details about what floor I want it to be on (I chose rooftop). I should be done right? Nope. I have to then call the restaurant for a booking confirmation number and provide my credit card info again. No manager was available when I first called so I called back next day, still busy but an employee takes down my credit info. They said they would send a confirmation email in a few days. Days later, still no email. Have to call AGAIN. They said I will be getting a call soon. Next day, finally got a call confirming my booking and then they claimed they sent me a confirmation email. Not the case. So they sent it again but with wrong floor I want to dine at. T_T After I sent yet another email, reservation is finally fixed.
Day of, apparently some of my friends came a bit early before our dinner time and asked about my reservation. Only to get the run around from hostess that they don't see my reservation on their list. My friend told me she saw it on the hostess screen and had to point it out multiple times until they finally "saw it." Idk, I missed experiencing that drama first hand. When we finally got seated, our server was nice and friendly, so no issues there.
In terms of atmosphere, it was much louder then I expected (had to shout when talking), plus they sat our table next to the DJ and near the bar. I don't know what was happening with the servers but they kept dropping a large amount of glasses that night. I think it happened like 2-3 times while I was dining.
For food, I tried the Cheddar Bacon Burger ($16.50). Its essentially the same as Feenie Burger ($18) without the sautéed mushrooms. A friend tried the Feenie and said she didn't like it much because bacon was too burnt? I had no issues with mine tho. Another friend tried the Butternut Squash Ravioli since she knew I liked it. I did tell her about the strong truffle smell and taste just incase but she didn't even notice the smell. Guess it depends on the individual. She really liked the dish as well.
For drinks, I had a large Signature Sangria ($10) ...but I think they forgot my peach shot? Still good tho. One of my friends ordered the Cesar because she is obsessed with them and she enjoyed her drink too. Everyone else in my group had the daily drink special (Bellini for $6).
Overall, they provide good food, reasonable prices, and great drinks. They just need to fix customer service, train employees more and find a more efficient booking process ASAP for me to continue recommending them. They could easily become my favourite spot if not for these issues. No customer likes to feel like they are jumping through hoops just to make a reservation. Atm, I would only come back for drinks and maybe dine during off times.
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