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| - A one star or a two star review would have to depend on how important you think service is during the dining experience. Personally, my expectations for a cafe are not all that high, but the waitress and manager did a tag team that may push your buttons too.
The wife ordered stuffed french toast. The french toast arrived, but it was normal french toast. The waitress did have it slathered with fruit topping. My wife looked for stuffing. She complained to me. I tasted the french toast in the exact spot where you'd expect stuffing, the center. Nope, nothing but bread there. I ask the waitress if she is SURE this is stuffed french toast. She explains that she knows other places stuff the inside of the toast, but Cafe Siena just puts the ingredients between the slices. I was not persuaded.
The bill arrives. I was not surprised to see that we were charged for French Toast (unstuffed!). The more insulting thing was that we were charged for the fruit topping ($1.50). With the waitress looming and anticipating discontent, she swoops in for damage control. I asked the logical question, "If we ordered stuffed french toast, why does the bill reflect french toast, and why would we pay for the stuffing separately?" At this point, nothing but intellectually insulting lies followed. My mind was made up, I don't tip for lies and arguments, especially when I'm right.
At the cashier, I let her know that I had items on the menu that were not ordered, and were partially eaten (in search of the non-existant stuffing). She asked for me to wait while she called the manager. After several minutes, the very hurried manager arrived. I quickly explained what was ordered, and what was charged, and she disappeared for a couple minutes and returned triumphantly with a corrected check. She reimbursed the $1.50 for the fruit. Believe it or not, I don't care for her judgment on how to settle an issue.
My food was adequate. The service beyond the lying and arguing was poor (yes, the coffee refills were lacking at the table with the unhappy couple for some reason). If you would like food that you can find at any casino at this price, cooked adequately, with the terrrible service described, this is your place.
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