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http://www.openvoc.eu/poi#funnyReviews
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  • Made an appointment to get my gas fireplace repaired and never even got an actual appointment. If you want this service from this company, please expect to have your appointment changed at least 3 times and to receive poor customer service. I called on Wednesday and made an appointment for Thursday. On Thursday they called to say they had "another service emergency" and had to reschedule to Friday. Fine. Friday came around and Jennifer from dispatch called me 2 times to tell me the tech would not be able to get to me until 3. At 2pm she called again to say the tech would be late and wouldn't be able to make it until 4pm. I waited until 4pm to get no phone call until 515pm to say the tech was on the way. It was a Friday night and we had plans so I said no thanks and that we would find someone else. The creditability of the company was lost at that point and I was not interested to schedule a third/fourth appointment only to be let down. Jennifer said that was fine and she would let the tech know. There was no apology or empathy what so ever! They were probably just happy they didn't have to work late on a Friday. Please do not do business with this company if you would like someone who actually follows through on your first time appointment and maybe actually shows up!
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