Had to go here because I was diagnosed with kidney stones.
As for any doctor or hospital visit, you have tons of paperwork to fill out not to mention any discrepancies between your insurance and the place itself. The wait times are what everybody complains about the most and this place is not any different. I know wait times are to be expected but some places make you wait so long that your butt starts getting numb just sitting there.
I arrived for my 10 am appointment at 9:45. I get called in at about 10:10 and they put me in one of the designated rooms. About 30 minutes later my urologist shows up, does all the necessary things like checking my vitals, past medical history, and current documentation on said diagnosis. The verdict was to come back to the hospital the next day so surgery can be performed to remove the stones which has been determined to be lodged.
The service overall was pleasant. I didn't deal with any unhappy or disgruntled employees. They answered all my questions and made sure the forms I filled were all correct and complete. The Urologist himself was pleasant to deal with.
Overall, I thought everything went smoothly. I don't think there will ever be a 5 star rating for any place that you have to wait to be seen but this place I think is pretty close to it.