So disappointed... I called ahead to make sure their photo kiosk would be capable of making my prints. I was assured it would take about 15 minutes. When I arrived, a customer was having a meltdown; full on tears and screaming... That should have given me a hint. The photo print machine requires a $15 hold just to get started. That put a bad taste in my mouth. The first attempt failed to "read my media" (a simple flash drive). I went to the counter for assistance, the customer service representative was friendly, but ultimately unhelpful. A second attempt at using the machine, and another $15 hold, and it still failed to "read my media". I took my same flash drive to walmart' photo center and it worked without a hitch. (FedEx's problem, not my drive.) This would have been a 1 star review, but the customer service staff was at least apologetic.