Great pizza when it gets to your house. The delivery time is terrible they average 20-45 min later then the time they tell you it will be at your house.
I've called and talked to a manager when they are late and he blames the workers. That usually is a sign of bad management, even if your team is struggling you don't throw them under the bus to the customer. You support them and focus on making the customer happy.
We are just going to pick it up ourselves since this location is struggling to deliver within a reasonable amount of time.