When I found out I was having a baby, one of my top priorities was finding suitable childcare. I knew I would be going back to work and wanted to have arrangements made well in advance. Who would've thought quality daycare comes with applications and long waitlists?
5 months before I was due, I started researching and scheduling tours. I had heard nothing but stellar things about Montessori. That combined with Villa's infant room, almost unheard of at these schools, was an immediate draw for me.
I don't want to bore you with the details but after several postponements of our tour, unresponsiveness from staff members, and clear internal miscommunications, we never even got to see the facility. I had to go out of my way to try and establish a relationship. After several attempts, I wrote an email advising we would not be pursuing childcare at their facility. The director went above and beyond to contact me and asked if we could set up a phone call. I agreed but did not receive a call at the scheduled time -- icing on the cake.
I experienced a huge lack of professionalism with Villa that I'm not willing to risk translating into something more serious in care of my LO.