I've waited so long for a Panera Bread to come to Arizona- and this location did not disappoint! I don't know why it is getting such bad reviews. I think most Arizonans are just so used to Paradise and they compare these two restaurants, when really there's no comparison! The food at Panera is amazing! I try to judge a restaurant off of how the food tastes- not the people working there. You'll run into bad customer service at many restaurants these days (including Paradise) but as long as the food is good- who cares! The paninis, mac n cheese, soups, sandwiches- everything on the menu is so tasty! I've never had a bad food (or customer service) experience here. I only wish they would put another one in the East Valley!