Just visited this salon today - I've been bouncing around salons in the area a little since I moved here. First I want to say that I have "easy" hair and am usually pretty happy with my haircuts.
The receptionist was a very sweet guy who made me feel instantly welcomed, which is an impressive feat at such a trendy salon. This continued when I met my hairdresser, who was also friendly and made me feel at ease.
We talked about my hair plans a little and she was very thorough. Actually, she was thorough the whole way through, asking what my preferences were each step of the way and telling me about what she was doing and the products she was using.
I'm planning on growing out a pixie cut and she made it sound like it would be something fun and exciting rather than something I'd have to put up with for a year or so. So far, this has been true: I am happy with the haircut I got and plan on going back.