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  • My husband and I ADORED the Clarendon hotel! What a nice surprise in the heart of Phoenix. Almost a 5 star rating, just a couple of snags. Customer service was great. We had a couple issues with booking but it was taking care of promptly and professionally. Even on the phone I could tell how friendly the staff was. Atmosphere is AWESOME! Completely cool blend of retro and modern. I love how they renovated the property. The lobby was cool. The pool area was cool. Even the hallways had cool art and smelled nice. Our room was adorable. Love the decor and the special touches. I know someone else complained about the lighting in the bathroom but I liked it. I got out my tweezers and was able to give myself an amazing eyebrow pluck. We loved the rooftop deck. We ordered a drink to go from the bar and went up to the roof to watch the sunset. What a great view! Front desk was wonderful. Most of the bar staff was great too. We went there for happy hour. Our primary bartender wasn't the friendliest and ignored us after we ordered. Our order of chips and salsa never came even after our food arrived. Luckily the other bartender asked us how we were doing and apologized profusely when we told her about our chips and salsa never coming out. They were out within 30 seconds. The food itself was great too. Their salad on their happy hour menu is to die for. I am not a huge salad fan, even as a vegetarian, but I would go back for just for this salad alone. So many yummy unique ingredients. When we finally got our long awaited chips and salsa, we really liked it. But I actually liked their hot sauce more. The value is really good. Their resort fee is only 20. Now resort fees annoy me just like they annoy anyone else but this one was cheap and included so much. My only other minor complaint was that we heard a man swearing and cussing someone out on his phone outside our window in the early morning. I guess he was on a construction crew for the street and had nothing to do with the hotel. Still it was annoying. But the front desk was really nice about it and apologized even though it wasn't their fault. They said if we heard him again to let them know and it would be taken care of. I can't wait to go back for a staycation during the summer and enjoy their pool!!
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