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| - First off, I am not automotive inclined. Sure I've got a mechanical background that deals with a combustion engine, but as soon as you put that engine on 4 wheels, I am absolutely clueless.
I met Doug, the shop's sales manager via my line of work and figured I would give them a shot next time I needed something done on my work truck.
I'm glad I did.
I'm a pessimistic person when it comes to things I know little about, so when you get your oil changed and they all of a sudden tell you that you need all this extra work, I tend to raise an eyebrow... but I get suckered in because I don't really know if what they are telling me is essential or just an upsell.
I didn't experience this here. They did what I came to them to do and gave me some info about things I should watch out for, without the " you need this $250.00 discombobulator" They answered all my questions without getting "pitchy" and I was on the road within an hour.
Price wise, I actually saved money, compared to what I usually pay, although they seem to be more oriented to an "appointment business model" than a walk-in "express". Not that I was kept waiting, but just about everyone else who came in had an appointment.
I will definitely be back and as far as I am concerned they have my future business, not only for my business vehicles but my personal as well. I dread going to the mechanics as much as the dentist, but now I've found a great group of people to tale my trucks to, without the condescending attitude and excessive upsell mentality that seems to plague the automotive repair industry.
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