I took my 2 bichons there twice already. The first time I brought them there, they were so matted but Sara did a superb job making them look absolutely clean and beautiful! And the most important thing is, my dogs were not nervous at all! They were happy! Our second time was as satisfactory as the first time. Price is reasonable too! The shop is scented and I think they have different scented "theme" every month. Very pleasant experience!