Great food! Service so bad it's insulting!! If you ask for anything custom - anything - it's either a long ordeal or they just refuse to do it. For example, my hubby likes extra onions on everything, try to ask for that & u get answers like 'umm I'm not sure' , 'ummm we don't do extra' , 'ummm i guess I could ask'!! Seriously irritating! We go to chiwas nearly 3-4/wk and the service keeps getting worse! Last week I (a customer) helped the customer in front of me out to her car w her catering order because the girl at the counter couldn't be bothered!?!?
Also consistency is a huge issue, from order to order the exact same items vary immensely - great many times, passable others. It's a crap shoot!
Seriously wth do I spend my $$ here! Armando if you are reading this - please instill some service & consistency standards in your staff to accompany your delish food!!!!