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  • I have experience in customer service, and the staff I've had the distinct displeasure meeting were absolutely terrible. One thing that motivates me and other fellow customer service employees is that we have the opportunity to brighten someone's day by going above and beyond for them. Zara's two managers at this Eaton Centre location were extremely poorly trained in this aspect of customer service. My experience here was that this store is run by a bunch of immature people. I had a legitimate concern that I voiced out reasonably - no profanity and controlled volume and kept it professional - but the two female managers there simply kept deflecting every concern standing rock-firm on their decision and being extremely rude. Despite how professional I was being about my feedback one manager jumped to the protection of the other manager only escalating the issue further. It's always a good idea for managers to voluntarily escalate a customer's concern or to provide them with a number with which that customer can use to complain about the service they received. I wouldn't have gotten that number had I not asked. Not only that, they refused to provide their names for the sake of protecting their "privacy". Of course, upon calling their complaint department, I found out this isn't the case. Needless to say, I won't be returning to Zara anytime soon.
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