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| - Writing this review only because I care about Buca and this last visit (Yesterday 03.29.2015) was awful.
The Good:
1- I made a reservation on open table and we got in 15 minutes early yet we got seated right away.
2- Were greeted by a hostess and she was very welcoming
3- The food as always is good
4- Our server Paulo was good as he was doing EVERYTHING, literally, everything and see the BAD section for more details.
The Bad:
1- Service was VERY SLOW, and that is not because Paulo, it is because Paulo was doing EVERYTHING. From clearing tables, then cleaning them, getting the food out, checking on everyone to make sure they have everything.
2- Service was very slow
3- Service was very slow
The management at this restaurant seems that they did not care yesterday. As there were no buss staff, clearing tables or food runners to get t he food out. They did not care to at least pick up the pace and come over an ask at least how things were, knowing that the section the server was serving at is short staffed. I felt so bad for the server, that i really wanted to get up and do something.
A party of 5 or 6 showed up after us an the hostess brought them to the same section we were seated, and Paulo the server was making sure we were taken care of but at the same time he asked that group to wait for a few minutes while he cleaned the table they were being seated at. The Hostess did not even bother to help clear the table. Overall it was bad and we have been to too many different Buca locations and this is the first time i see such a mess.
So Paulo gets 5 stars, the restaurant however gets 3 or less.
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