| rev:text
| - This is a review for the Home Depot on Laird Street.
So I went to Home Depot to buy a drill set for my SO for Christmas. In doing this, you can imagine how easily it is to get overwhelmed with the amount of details for all of the different types of drills, battery voltages, sizes, weights, and names, etc Especially for someone like me who knows Nothing about drills.
So I stayed in the aisle looking at all of the different types of drills trying to find somebody who could provide me with some customer service or assist me in any type of way. About a dozen or so employees wearing the orange aprons would walk past me and not one of them helped me. When I did Flag someone down, that is when they didn't just walk away even thought i was yelling out "excuse me? excuse me?", they said they'll be back to help because they all seemed to be heading to a predestined location that was more important than helping customers. No one ever came back. I still needed help. I Flagged down another person with a walkie talkie, and they walkie talkied for help and then said that they would have to go find this person who they were talking to through the walkie-talkie. This gentleman came back and said "there are two assistants in aisles 16, so if you want to go there, they can help you over there". Ummm im like 4 aisles over, and I had specific questions about the merchandise in the aisle i was in. what did they expect me to do memorize all the details of all the drills and ask them about it? Perhaps describe all the drills and model numbers to them?
Totally ridiculous and useless. It didn't seem like this place is understaffed, it just seemed like they were all stocking things, instead of being responsible for actually answering any customers questions or offering customers any help. On top of that they had a display with two different types of drills with cases in two different colors on sale, one for $280 and one for $380. When I went to go pay for it it turns out that the drill set that I bought was not the one that I wanted to purchase (I wanted to get the $380 one but thee cashier rang me in at $280), so I had to go back into the store to try to find what i wanted in the mislabeled display about the drills. Again I could not find anyone to help me. Terrible. So I left not buying what I wanted and I'm just going to leave the gift receipt for my bf to deal with the exchange. i'm actually going to try to find the customer service line and/or the phone number to the HD to complain about this b/c it was just completely negligent.
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