Took my jeep here after someone broke into it and had stolen my stereo. Was ignored for quite a while, then was finally helped. After choosing a stereo and waiting for the install, the installer told me I needed a bracket and a Torx screw driver that he didn't have. He told me I should be able to get the bracket from the dealer. I thought this all strange but went searching for the mysterious bracket anyway. I first went searching for the bracket, waited in line at the dealer for 15 min only to find out they show no such bracket in the manual. So off I got to purchase a torx screwdriver. I got back to the kid and told him about the bracket, he said forget it he'll figure something out. He also told me he didn't need the torx screwdriver either. Not happy, I waited for this half-wit to install my stereo. I got it back sounded ok but the head unit was loose and flopped around. You have been warned!