Paperless statements are inaccurate and the website is irritating to navigate- one step to recall password, another to recall username, repeated login errors, not saving changes to the account, etc. But then they disconnect your service even though your account is listed as ACTIVE and in good standing.
EDIT: Electric service resumed within half an hour of me raising hell over an ERROR, which tells me they're more than capable of communicating with me about this appropriately. No apology received.