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  • I was Borgo's biggest fan - lovely food, good atmosphere - and tonight took a friend out to Borgo for great food and catching up. She had never been and I insisted we had to go here. Unfortunately, my experience with the service was so disappointing - almost surreal - that I can't justify going again. It started well, our waiter was attentive. My friend ordered her meal but asked for no potatoes due to food issues. No problem said the waiter. However, when the meals arrived she had a side dish of potatoes. The gentleman who served our dishes was kinda like whatever and didn't get our waiter when we requested. We waved someone over - the owner? elderly gentleman with a white moustache- and we explained the request for no potatoes. His reply? "what do you mean? you have other dishes here? what do you want me to do about it?" And we asked if it could be substituted (as our waiter had said could be done) and he was like, "with what?" And we said, anything - any veggie or whatever was available that night or even nothing would've been fine- his reply? "I don't understand you have plenty of other food" "we don't have anything else." He seemed upset over the request but I couldn't understand why. I said if substituting wasn't an option then the waiter should have told us. However, the waiter indicated it was no problem when we ordered. I think we were more in shock that he was telling her that essentially she had more than enough other food at the table to eat so why should the restaurant have to fix this. Furthermore, hard to believe there were no other veggies in the kitchen. We saw him talk to our waiter and another person (not our waiter) eventually brought out a dish of broccoli - which was great and delicious. We only saw our waiter once more in the 2 3/4 hours total we were at the restaurant. The older gentleman served us for the rest of the night and he was polite. Unfortunately, our experience was already impacted with the earlier problem and the evening couldn't make a comeback. Unfortunately I will not be visiting Borgo again - the food is delicious as usual and I will miss your risotto balls but I just can't justify spending money here after this experience tonight.
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