I see that this store has quite a few bad reviews and it is a shame as we have been here twice in the last month and the service they provided was top notch. Yes there is a bit of a wait but your not here for a burger and fries, it takes time to pick out a phone with all its features and activate. We are very pleased and will definitely recommend them. I am so sorry but I cannot remember her name but the store manager that worked Saturday ,I want to thank you for the time you spent getting us activated on the new plan