Update. I went in and showed them the scratches on my glasses and told them that I was still not happy with how they fit. They looked at the frames and lenses and said we're just going to order you a new pair of glasses. The girl picked out a new pair of frames that were a little thicker and fit me better and I had my new glasses in about a week. All in all, I can't really complain about much anymore. I have upgraded my rating from two to three stars which is pretty average. In the end I'd say I had a pretty good experience.