came here around 8pm on a Sunday night. it was pretty empty and two employees were working. they were pretty much unseen until we decided to order. once we were done ordering, they went back to the back room and were out of sight. it wasn't until another round of customers arrived when they came back out again. i waited until the other customers finished ordering for a new scoop of ice cream because I found a hair in mine :( I hate to be one of those customers to complain, but it was at the bottom of my ice cream cup so I couldn't just throw it away since I was less than halfway done with it. the upside is that they let me split a one scoop and get two flavors and I was able to replace it after I found the hair. one employee was apologetic while the other instructed her to only give me one flavor despite it not being my fault.