I love this Best Buy. I have never had a negative experience here, but just this past week I had an amazing experience in this store that compelled me to write a review as a thank you.
My boyfriend and i just purchased an X-Box One from this location (bundle pack) and we have really loved the console. He plays games on it and we also use it for Netflix and other apps too.
Unfortunately we received a defective controller and needed to exchange it. We didn't want to repackage the whole console if we didn't have to, so we just brought our controller and the receipt down to the store to see if that would be adequate for the exchange.
The associate who started helping us was unsure of what to do, so he called over a manager, who I believe her name was Casey. She was extremely professional and was so customer-focused - it was so pleasant dealing with her. She quickly found a solution and helped us out, without ever making us feel like we were inconveniencing her or causing them trouble. Within 7-8 minutes of talking to her, we already had a new controller and were on our way.
I would never have expected such great customer service, especially during the holiday season when I'm sure so many retailers are burnt out and get a ton of returns.
Needless to say we will only be shopping at Best Buy, particularly this location from now on. Thank you so much for the incredible service!!!!