My wife had surgery at UPMC and selected the Hyatt House based off the location, positive reviews and brand. We did not regret the decision. The staff was great and very attentive to my wife's needs. From the shuttle drivers like Mario whom had a wealth of information to the front desk staff, to Linda at the morning buffet with her smile and finally Chris the bartender who listened to our situation. Although our trip was not really a vacation, I highly recommend this hotel because it's situated in a great area and the staff were very nice.