| rev:text
| - Finish Line, please train your employees how to work the register and the website. ALSO, please inform employees that when you are running "free shipping on orders over $50" then that means the total cost of your order and does not mean if the shoe itself wasn't $50 then you don't qualify for free shipping. Not sure if it was because it's Black Friday weekend, but it was laughable how the employees at this store were so unaware of their products and how things worked. FIRST, they lost a pair of shoes that we were walking around with the whole time and then proceeded to tell us that they didn't take that shoe and misplace it therefore we couldn't buy them because that was the only size in that color that was available. So because their inventory was so messed up, we proceeded to check out ... we were buying 2 pairs of shoes from the store, then 3 pairs from online since sizes weren't available in the store. Employee does the online order first.... taking forever might I add, once they get the 3 shoes added the the cart her and another employee proceed to tell us that we will need to pay $15 for shipping for the 2 pairs of shoes that were $49 and not over 50. They said free shipping only applies to shoes that are over $50. I pulled out my phone showed him the website were it clearly said free shipping on orders over $50 and they continued to tell us it was going to be $30 for shipping for our 3 shoes we were trying to purchase under one transaction. Yes, since 1 our was over $50, then that got free shipping and the other two pairs were $49 each so each of those were $15 (30 total) for shipping! At this point I added the shoes to my online account said forget it to the employees and purchased the shoes w. Free shipping might I add as we walked out of the store. Then to top it all off, the 2 shoes they had in stock and we wanted to purchase, they only rang up one pair, took the other one and put it elsewhere and tried to tell us that we only brought 1 pair to the register. This was a 30 minute + process and was A TOTAL WASTE OF TIME! There were no apologies for all of their mistakes and mess ups, just them being rude and having frowns on their faces. To whom ever the store manager is, please invest more time in training and customer service standards and expectations.
Let's just say I'll be purchasing all of my finish line shoes online from now on!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)